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Customer Service Representative November 15, 2024

Located in Helena, MT

Pay: 17-19

This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a valid driver''s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

This position has a starting wage of $17 / hour plus bonus/commission opportunities
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Helena, MT
3287
821 North Last Chance Gulch
Helena, MT 59601