14364469
Located in Missoula, MT
Pay: $18
Job Full Description
Job Title: Customer Service Representative (Admin/Front Desk)
Company: [Garage Door Company Name]
Employment Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM)
Location: [Office Location/Warehouse Location]
Position Summary:
We are seeking a dedicated and reliable Customer Service Representative to join our team at [Garage Door Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service both over the phone and in-person at our front desk. You will also handle administrative tasks, process orders, and support the warehouse team when needed. Industrial experience is preferred, as you will be working closely with our warehouse staff to ensure smooth order processing and customer satisfaction.
Key Responsibilities:
- Provide outstanding customer service to both internal and external customers via phone, email, and in-person at the front desk.
- Process orders and track shipments for garage door products and related materials.
- Manage administrative duties including filing, document preparation, and maintaining customer records.
- Assist customers with product inquiries, scheduling installations, and handling any service-related issues.
- Coordinate with the warehouse to ensure timely order fulfillment and product availability.
- Respond to customer complaints or concerns in a professional and courteous manner.
- Run back and forth between the front desk and warehouse, ensuring effective communication between the two areas.
- Maintain a clean and organized front desk and customer service area.
- Ensure all customer orders are processed accurately and efficiently in the system.
- Support other team members as needed to ensure smooth day-to-day operations.
Skills & Qualifications:
- Previous customer service experience, preferably in an industrial or warehouse setting.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Comfortable working in a fast-paced environment with the flexibility to shift between administrative tasks and warehouse coordination.
- Ability to handle customer inquiries, complaints, and issues with professionalism and efficiency.
- Strong attention to detail and accuracy in processing orders.
- Ability to work independently and as part of a team.
- Positive, can-do attitude with a focus on customer satisfaction.
- Basic computer and data entry skills.
- Willingness to assist in the warehouse when needed, including running back and forth between the warehouse and the front desk.
Preferred Qualifications:
- Prior experience in an industrial or manufacturing environment.
- Familiarity with garage door products and services.
Work Schedule:
Monday - Friday, 8:00 AM - 5:00 PM.
Missoula, MT
1078
3709 Brooks Street
Missoula, MT 59801
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