AMBI0
Located in Lincoln, NE
Pay: Up to $19.50/hr
Job Full Description
Express Employment is looking for multiple Bilingual Customer Service Representatives with a well-known company in Lincoln. This position starts on 03/24/2025 with starting pay up to $19.50/hour. The training schedule is Monday through Friday, 8:00am-4:45pm, and after training the schedule is Monday through Friday, 8:45am-5:30pm with one day each week being 10:15am - 7:00pm. Prior customer service experience in a business environment is required!
Position Essential Duties/Responsibilities:
- Must have a working knowledge of the following functions of Group Administration -- new case set up; issue; billing; collection and reconciliation of premium; processing small case policy changes; on-going administration; group terminations and final accounting.
- Field customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers.
- Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case. This includes pro-actively calling customers.
- A working knowledge of the functions and systems across the organization as they relate to administrative functions.
- Meeting or exceeding service standards with respect to accuracy, turnaround time and overall quality of work product and service.
- Have the ability to assess situations, communicate issues promptly, and offer thoughtful solutions.
- Handle and complete special assignments and projects within provided timeframes.
- Other duties as assigned.
Education/Skills:
- Must have a college degree or equivalent work experience
- Bilingual in English/Spanish required
- Applicants must have been employed in their most recent position for at least 1 year
- 1 - 3 years of client service experience required. Insurance background helpful.
- Possess excellent verbal and written communication skills and show a strong commitment to customer service.
- Excellent telephone skills, problem solving, analytical and decision-making skills
- Ability to prioritize tasks and consistently meet deadlines
- Personal computer experience in database, spreadsheet, word processing and internet navigation software.
- Planning, organizational, and mathematical skills are important.
- Ability to work independently using all available resources as well as positively contribute to the team environment.
Schedule/Pay:
- Training Schedule: Monday through Friday from 8:00am – 4:45pm
- Regular Schedule: Monday through Friday from 8:45am – 5:30pm with one day from 10:15am – 7:00pm
- Pay up to $19.50/hr
- Employees paid weekly!
Benefits:
Express Employment Professionals offers a full range of benefits including:
- Health
- Vision
- Dental
- Life
- Short-Term Disability
- Weekly Pay
- Referral Bonuses
Contact Us:
If you are interested in learning more about this position, please email a resume to jobs.lincolnne @expresspros.com OR call Express Employment Professionals at for an immediate phone interview! You may view a complete list of our available positions at www.expresspros.com/LincolnNE/Job-Openings.aspx.
About Us:
Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, direct placement, and temporary positions. As one of the leading staffing companies in North America, Nebraska, and Lincoln, we’re ready to help you take the next step in your career.
Building your career. Building Relationships. Apply with Express today.
Express Employment Professionals is an equal-opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veteran status, status as a disabled individual, or any other protected group status or non-job-related characteristic as directed by law.
Lincoln, NE
3087
4955 O Street
Suite C
Lincoln, NE 68510
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