SC001
Located in Union, NJ
Job Full Description
The Industrial Service Coordinator plays a key role in managing service operations, ensuring efficient scheduling, and providing support for field technicians. This position involves coordinating industrial service requests, managing work orders, and maintaining customer relationships. The ideal candidate has strong organizational skills, problem-solving abilities, and experience in industrial services or a related field.
Key Responsibilities:
- Coordinate and schedule service appointments for industrial equipment maintenance, repairs, and installations.
- Serve as the primary point of contact for customers, addressing service inquiries and scheduling needs.
- Work closely with technicians to dispatch work orders, provide job details, and ensure efficient service execution.
- Maintain accurate records of service requests, work orders, and job completion reports.
- Monitor inventory and order necessary parts and materials for service jobs.
- Communicate with vendors, suppliers, and subcontractors to ensure timely delivery of materials and services.
- Ensure compliance with safety regulations and company policies in all service activities.
- Assist in preparing service reports, quotes, and invoices for customers.
- Provide administrative support for the service department, including documentation and data entry.
- Identify opportunities for process improvements to enhance service efficiency and customer satisfaction.
Qualifications & Skills:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Experience in industrial services, field service coordination, or a related role.
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and service management software.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Knowledge of industrial equipment, machinery, or related services is a plus.
Work Environment:
- Office setting
- Interaction with customers, technicians, and vendors on a daily basis.
- Fast-paced, deadline-driven work environment requiring attention to detail.
Elizabeth-Union, NJ
3359
1767 Morris Avenue
Suite 304
Union, NJ 07083
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