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Customer Service Representatives (Hybrid) March 26, 2025

Located in Flemington, NJ

Pay: 19.00/hr

Customer Service Representatives-Hybrid

2 POSITIONS AVAILABLE

Physical location: Flemington, NJ

Pay rate: $19.00 / per hour. Final payrate will be determined after the interview.

Schedule: Monday – Friday 9:00am to 5:00pm

Benefits offered when working with Express Employment Professionals:

Medical, Vision, Dental- Benefit Eligibility
Express Learn
NJ sick leave
401k eligibility
Direct Deposit/Money Card
INSTANT Referral Bonus Eligibility
Access to job openings at hundreds of local, premier employers that are not posted online!

Job Description

Answer all incoming telephone calls and email inquiries.
Provide 1st tier technical troubleshooting support to customers experiencing application and/or browser compatibility issues.
Utilize multiple databases simultaneously to review and resolve inquiries related to the applicable service.
Clearly document all customer conversations in call tracking system.
Coordinate responses with the appropriate personnel if customer requires an escalated level of support.
Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate.
Process incoming mail and faxes, as needed.
Willingness to learn and commit to company-specific philosophies and principles.
Other tasks as needed.

Required qualifications

MANDATORY 2-3 years of customer service experience in an office/call center type of environment.
Proficiency with computer skills (e.g., for database, web applications, and email).
Strong oral and written communication skills.
Excellent verbal communication skills with an emphasis on proper grammar, etiquette, and vocal qualities such as tone, inflection, and enunciation.
Fully bilingual candidates encourage to apply.

How to Apply:

Parsippany, NJ
1304
453 Route 46
Suite 5
Hackettstown, NJ 07840