14347045
Located in Binghamton, NY
Pay: $50,000.00 - $65,000.00
Job Full Description
The Facility Maintenance Dispatcher (Remote) coordinates the dispatch of maintenance technicians to national retail locations, ensuring efficient and timely service for clients.
This role focuses on prioritizing maintenance requests, optimizing schedules, and maintaining communication to ensure high customer satisfaction.
Hours: Monday - Friday 8am - 5pm
Pay: $50,000.00 - $65,000.00 per year
Key Responsibilities:
- Dispatch Management: Prioritize and assign technicians to service requests, dispatching technicians based on urgency, location, and availability.
- Communication: Serve as the main point of contact for clients and technicians, providing timely updates and addressing inquiries.
- Schedule Optimization: Adjust schedules to maximize efficiency and minimize delays or travel time.
- Record Keeping: Maintain accurate job logs, service reports, and client feedback.
- Problem Resolution: Support technicians with on-site challenges and collaborate with management to resolve client issues.
- Resource Allocation: Ensure technicians are equipped with the necessary tools and supplies.
Qualifications:
- High school diploma or equivalent; some college preferred.
- Proven experience dispatching technicians.
- Strong communication and organizational skills.
- Proficiency in dispatching software and Microsoft Office.
- Ability to manage multiple tasks in a fast-paced environment.
Benefits:
- Competitive salary and benefits.
- Career advancement opportunities.
- Remote work with flexible hours.
- Ongoing training and development programs
Express Employment Professionals is an Equal Opportunity Employer and Drug Free Workplace!
Binghamton, NY
2081
365 Harry L Drive
Johnson City, NY 13790
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