Express Employment of West Seneca has partnered with a logistics company in the West Seneca area to fill an immediate need for a full-time Medical Customer Service Representative. This is your opportunity to get your foot in the door with a great company that values their employees! The company offers its employees great benefits, such as:
Starting pay is $18+/hr. Full time, 1st Shift, Monday – Friday
Responsibilities for the Customer Service role Position include:
- Answers telephones in a timely and courteous manner and assists caller with their needs or refers to the appropriate party/department for assistance.
- Responsible for taking and processing patient orders. Including entering all order/setup information.
- Responsible for reviewing orders and supporting documentation (ex. script, sleep studies, doctor notes) to ensure all required documentation is complete.
- Perform insurance coverage verifications (by phone and web) and obtain insurance authorizations.
- Contacts patient to: advise them of the order received on their behalf and to confirm all demographic and insurance information; to communicate financial responsibilities and/or additional information necessary to process the order; to schedule the patient for the delivery/setup of the equipment.
- Maintains appropriate documentation related to order and conduct follow up for documentation as needed. Responsible for closing/confirming work orders and communicating any necessary information to the Billing Department.
- Schedule patient visits/follow-ups when applicable.
- Update Prescriber information as needed.
- Resolves issues by identifying problems and coordinating appropriate solutions.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Complies with and adheres to all company policies and procedures.
- Performs other related duties as directed by supervisor/management.
To perform the job successfully, an individual should demonstrate the following competencies:
- Technical Skills - Shares expertise with others.
- Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Supports organization's goals and values.
- Professionalism - Approaches others in a tactful manner.
- Performance:
- Analytical - Collects and researches data; Uses intuition and experience to complement data.
- Problem Solving - Identifies and resolves problems in a timely manner.
- Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on
- time; Supports organization's goals and values.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
- Professionalism - Approaches others in a tactful manner
To be considered for this position, or other jobs available through Express Employment of West Seneca, text (716) 800-4311 to submit your application over the phone, or go to www.ExpressJobsWNY.com to give us your contact information and we will contact you.
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Benefits include:
Skills Training available at no charge to qualified associates
Weekly pay: check, direct deposit or debit card
401(k) retirement savings plan available
ACA Approved Healthcare available
$50 referral bonus