D208
Located in Buffalo, NY
Pay: $18-$20/hr
Job Full Description
Express Employment of West Seneca has partnered with a great family-owned company in the Cheektowaga area to fill an immediate need for a full-time Receptionist. This is a great opportunity to get your foot in the door with a company that has a long-standing reputation in the Buffalo area. The company offers its employees great benefits, such as:
- 401(k) matching funds
- Health insurance
- Paid time off
Job Description
As a receptionist and clerk, you will have several responsibilities. You will be the first person a customer will see or hear. Your first impression is a lasting impression and critical to the customer base. In addition to receptionist duties, you will file invoices, maintain and track radios, and input new inventory serial numbers as received. Furthermore, as radio equipment is accepted for repair, your duties include making service tags, logging repair tags, UPS and FedEx shipping, receiving radio equipment and maintaining field radio communication with field technicians.
Working Conditions
Ability to work business hours M-F, 8 am to 4:30 pm. ½ hour lunch.
Duties and Responsibilities
- Understand and fully utilize Frontline service software to execute, track, and monitor customer service tickets.
- Receive a task and complete job tasks as assigned by the front office administrator.
- Intelligently plan and collaborate with office administrators, scheduling the installation of two-way radios and related equipment for different types of vehicles.
- Work closely with the Service Coordinator to ensure timely service work and radio installation completion.
- Assist the Service Coordinator as needed with customer and job information
- Coordinate field technicians with on-site installation information.
Requirements & Additional Considerations
- High School Diploma
- Notary Public (Company will assist in obtaining Notary rights)
- Related military experience/MOS training
Skills
- Ability to work independently and as an active member of the front office administrator. team
- Strong multitasking, time management, and prioritization skills
- Excellent organizational skills and initiative
- Ability to follow a detailed process
- Self-motivated and take directions from superiors as directed.
- Basic computer knowledge of Windows using Word, Excel.
Five (5) Core Values
- Please do the right thing for the customer and our company, and do what is morally and ethically correct.
- Exhibit relentless dedication to the company, the team, mission, and customers.
- Never be satisfied with the quality of your work or personal and professional development. Always seek improvement and increase your capabilities.
- Be an independent problem solver but know when to ask for help and whom to ask. Don't be afraid to ask. If you don't know, you don't know. Make sure you try your best first.
- Take ownership of everything you do and that you're responsible for. If it's not getting done, take ownership of it and see it through. Be the change you want to see.
Work Remotely
Job Type:
- Full-Time - Direct Hire
- Pay: $18.00 - $22.00 per hour
- Monday thru Friday
- Experience: Preferred (Apprenticeship would be considered)
- License/Certification:
- Driver's License (Preferred)
Work Location:
Buffalo (South), NY
2906
1900 Ridge Road
Suite #111
West Seneca, NY 14224
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