MV159
Located in Utica, NY
Pay: $60K - $80K
Job Full Description
We are seeking a skilled and experienced HVAC Supervisor to lead our team in providing exceptional heating, ventilation, air conditioning, and refrigeration services. The ideal candidate will possess a strong background in HVAC/R systems, property maintenance, and equipment repair. As an HVAC Supervisor, you will be responsible for overseeing daily operations, ensuring quality service delivery, and maintaining compliance with industry standards.
Responsibilities
- - Supervise and support the Dispatcher, Field Trainer, Purchase Order Agent, and Service Technicians.
- - Foster a collaborative, positive and efficient team environment with clear, consistent and open communication.
- - Facilitate solutions with owners/managers to address workplace dynamics, guided by the Collis Mission Statement.
- - Work with lead technicians and focus on leadership development.
- - Work with the service team to maintain balance in both workload and workforce to meet and exceed yearly departmental goals.
- - Work with lead technicians and owners/managers to ensure optimal service delivery.
- - Mediate and resolve customer and employee complaints promptly and professionally.
- - Oversee departmental workflows and processes, ensuring they remain current and accessible from both the field and the office.
- - Work with the accounting coordinator to make collection calls on overdue balances whenever there are negotiations or technical issues to be mediated with the customer.
- - Manage and verify employee timesheets for accuracy and timeliness.
- - Report weekly metrics, including revenue, callbacks, and quality performance indicators, to maintain departmental transparency.
- - Create and maintain on-call schedules to meet all of the team’s availability
- - Organize processes within the Google Drive for accessibility
- - Collaborate with the Quality CRM to ensure all notes, photos, quotes, and invoices meet Fred F. Collis & Sons’ benchmarks.
- - Work with the owners/managers to maintain competitive pricing in the market and update the price book accordingly.- Evaluate and update department processes to align with best practices and industry standards.
- - Monitor performance and implement strategies to improve service quality and efficiency.
- - Provide regular check-ins with your employees as well as annual performance reviews.
Experience
- Proven experience as an HVAC Supervisor or in a similar role within the HVAC/R industry.
- Strong knowledge of HVAC systems design, installation, maintenance, and repair.
- Familiarity with plumbing systems is a plus.
- Experience in managing teams effectively while maintaining high service standards.
- Ability to operate as a van driver for transporting equipment and personnel as needed.
- Proficient in using diagnostic tools and equipment related to HVAC services.
Schedule: Monday through Friday, 8:00 AM – 5:00 PM
Occasional nights and weekends for on-call dispatching (remote capability available)
Salary Range: $60k - $80k (incentive bonuses available based on performance)
Pre-employment process includes a drug test & background check
Please visit www.ExpressMohawkValley.com to apply or contact Express Employment Professionals at (315) 790-5723, ask for Matt Voorhees for more information.
Express Employment Professionals is an Equal Opportunity Employer
Utica-Rome, NY
2747
118 Columbia Street
Suite 103
Utica, NY 13502
Apply Now Email Us