CB341
Located in Utica, NY
Pay: $20.00
Job Full Description
Technology company in Westmoreland is seeking a Customer Care Representative to join their team. This position will manage and answer customer phone calls and emails, with a focus on entering service calls and submitting sales orders. They will be expected to assist the customer and resolve any issues in a timely and efficient manner while showing empathy and understanding. The Customer Care Representative will also act as a back-up for side tasks or duties that the administrative team may need help with.
Tasks and Responsibilities
- Take supply orders from customers.
- Prepare supply quotes for customers.
- Take service calls from customers.
- Track shipments, research and solve issues with customer orders.
- Trouble shoot with customer over the phone on service call issues
- Assist Administration Team with side tasks/duties
Education and Experience
- High School Diploma or GED
- Experience in Customer Service
- Proficient in using Computers for Data Entry and Management
- Familiarity with Phone Systems
- Excellent Communication skills
- Dedicated to Customer Satisfaction
- Ability to work in a fast-paced environment
- Strong Multi-tasking Skills
Utica-Rome, NY
2747
118 Columbia Street
Suite 103
Utica, NY 13502
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