14364465
Located in Grand Forks, ND
Pay: $23.00
Job Full Description
Express Employment Professionals is looking for an Agriculture Customer Service Representative for a Local Company.
Key Responsibilities:
- Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
- Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
- Reads, writes, and speaks the English language fluently
Specific Responsibilities and Key Deliverables Include
- Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
- Responds to customer sales inquiries in a timely, accurate, and appropriate manner
- As part of the support team, document and process product use recommendations as required
- Utilizing JDE, enter and process customer's orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
- Submit and code bills and invoices to our AP department for payment.
- Work closely with the Sales and Operations team to ensure adequate inventory levels are maintained to meet customer needs. Order product as required.
- Conduct monthly inventory cycle counts and annual full inventory reconciliations.
- Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
- Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
- Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.
- Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
Supports Sales and/or Operations Manager as requested
Benefits of working with Express:
- Holiday and vacation pay
- Medical benefits
- 401K
- Safety incentives
- Training
- Scholarship opportunities
#GFND1437
Grand Forks, ND
1437
3590 South 42nd Street
Grand Forks, ND 58201-6541
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