Job Details

Phone Support Specialist/Customer Service February 20, 2025

OS405

Located in Grand Forks, ND

Pay: $19-$20

Job Full Description

About the Role:

Express Employment has an excellent opportunity for a customer service-driven professional to join a local office! We’re looking for an individual with a friendly and energetic phone presence, strong work ethic, and a commitment to providing top-tier customer support.

Responsibilities:

  • Answer and manage inbound calls with professionalism and efficiency.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service processes.
  • Utilize computer systems to input and retrieve customer information.

Qualifications:

  • Excellent phone etiquette and communication skills.
  • Strong problem-solving abilities and keen attention to detail.
  • Proven track record of delivering high-quality customer service.
  • Computer proficiency and ability to multitask.
  • Prior sales experience preferred but not required.
  • Integrity, dedication, and a team-player mindset.

Benefits:

  • Competitive pay ($19-$20/hr).
  • Great work-life balance with Monday-Friday hours.
  • Opportunity to grow within a service-oriented company.

 

#GFND1437

Grand Forks, ND
1437
3590 South 42nd Street
Grand Forks, ND 58201-6541

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