14345185
Located in Amelia, OH
Pay: $18-20/hr
Job Full Description
Order Entry | Amelia, OH
1st Shift | $18-20/hour
Express Employment Professionals Cincinnati East is now hiring an Order Entry Specialist to fulfill a full time role with a manufacturing firm in Amelia, OH. This is a long term role designed for a candidate with strong attention to detail and fluency with data entry.
Duties and Essential Job Functions
• Maintain solid customer relationships by handling questions, concerns and complaints with rapid responsiveness and professionalism
• Provide proactive customer outreach. Support must not always be reactive. Offer support to customers before they ask for assistance (i.e., informing customers of potential order delay before a due date has passed or providing order status updates before a customer asks)
• Proactively ask customers for feedback and log responses in ERP system
• Input new purchase orders received from sales team into ERP system (within 24 hours). Orders may require modification from time to time due to changes in requirements. Ensure all data entered is accurate at all times
• Input stock orders into ERP system and monitor inventory levels of stock items accordingly.
• Work with department leads as needed
• Verify data entered matches customer PO
• Release work orders to engineering lead. Work order packets must include all relevant info for orders (work order sheet, quote info, drawings with correct revisions, material quotes (if applicable) and any other documents / items related to the order)
• Work directly with sales, engineering, production leads and customer to ensure compliance with customer specs and any necessary changes
• Assist with the management of customer returns and internal rework requests. Prioritize and communicate with quality and production to reproduce product in a timely manner that is acceptable with the customer
• Track individual and/or company (KPIs) / metrics. Strive for daily improvements
• Assist sales team as needed / other duties as assigned
• Provide daily feedback to team members
• Other duties as assigned
Requirements:
• High School Diploma or Equivalent
• 2+ years of prior customer service experience preferred
• Fluency with computers and electronic records/data entry
Shift: 1st Shift, Mon-Thurs 6:45am-4:30pm, Fri 6:45am-10:45am
Pay: $18-20/hour, based on experience
To schedule an immediate interview, please call us at 513-842-8000, and reference Job #A866.
You may also apply directly online 24/7 with us, at https://apply.expresspros.com
To see the positions we currently have available, please check out our full listing HERE!
For more information, please contact Cori Drenning, at 513-842-8000, or via email: cori.drenning@expresspros.com
Cincinnati (East), OH
3356
4440 Glen Este-Withamsville Road
Suite 800
Cincinnati, OH 45245
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