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Manufacturing Customer Service November 11, 2024

Located in Phoenix, AZ

Job Title: Customer Service Representative – Manufacturing

Location: Phoenix, AZ

Responsibilities:

Serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues in a timely and professional manner.
Navigate customer needs across various time zones, often collaborating with international clients.
Utilize SAP, ERP systems, and Epicor (a plus) to track orders, inventory, and customer information.
Act as a liaison between customers and internal teams (production, shipping, etc.) to ensure accurate and on-time delivery.
Coordinate and ensure smooth communication between different departments and customers, maintaining strong working relationships.
Be proactive in resolving any potential customer service issues before they become problems.
Provide support and be willing to cross-train in other areas of the business as needed.

Requirements:

3-5 years of experience in customer service, preferably within the manufacturing industry. Aerospace experience is a plus.
Strong working knowledge of ERP systems, with SAP experience a must. Epicor experience is a plus.
Ability to work in a fast-paced environment while maintaining a positive and friendly attitude.
Strong problem-solving skills and assertiveness in managing customer expectations.
Excellent communication and interpersonal skills with the ability to work collaboratively with diverse teams and customers.

#SRGDH

Cincinnati (Northwest), OH
2195
3551 Springdale Road
Cincinnati, OH 45251