14334830
Located in Columbus, OH
Pay: $18-$20
Job Full Description
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers including phone, email, and in person. This role requires strong communication skills, a customer-centric attitude, and the ability to handle inquiries efficiently while maintaining a positive experience for our clients. Great computer skills and typing skills a must. Multi-tasking is a must.
Responsibilities
- Handle inbound and outbound calls to assist customers with inquiries and resolve issues.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Perform data entry tasks to maintain up-to-date customer records in our database.
- Demonstrate excellent phone etiquette while communicating with customers.
- Collaborate with team members to improve service delivery and address customer feedback.
- Utilize multilingual skills to assist a diverse clientele effectively (if applicable).
- Support sales initiatives by identifying opportunities during customer interactions.
- Maintain professionalism while managing challenging situations and ensuring a positive customer experience.
Experience
- Previous experience in a call center or customer support role is preferred.
- Proficiency in data entry and computer systems is essential for this position.
- Strong communication skills, both verbal and written, are required; bilingual or multilingual abilities are a plus.
- A background in sales or related fields can be beneficial but is not mandatory.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join us in delivering outstanding service and support to our valued customers!
Job Type: Full-time
Pay: $18.09 - $20.19 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
1065 Bethel Road, Columbus Ohio, 43205
jobs.columbusoh@expresspros.com
614-278-7707
Columbus (Metro West), OH
3114
1065 Bethel Road
Columbus, OH 43220
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