14354083
Located in Marysville, OH
Pay: $55,000 Salary
Job Full Description
Field Office Manager - $55,000 annual salary Marysville, OH
Monday - Friday 8:00 a.m. - 5:00 p.m.
Job Summary:
The Field Office Manager is responsible for ensuring accurate vehicle relocation services while managing all field office operations. The Manager is expected to follow company standards and guidelines to deliver an exceptional customer experience. In part, successful managers are good at motivating others, coordinating multiple concurrent orders, delegating with clear expectations, and negotiating with vendors and Independent Contractors (IC). This position must function during core business hours and is located on-site at the field office.
Job Responsibilities:
- Coordinate the execution of customer orders with accuracy and attention to detail
- Manage on-site vehicle storage/lot, if applicable.
- Coordinate customer vehicle pickup, move, and delivery needs with Independent Contractor (IC) vehicle relocation drivers.
- Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/ registration, and vehicle placement into storage.
- Communicate timely by email, telephone and CRM with company staff, ICs and pickup and delivery contacts.
- Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documents.
- Ensure compliance with company policies and procedures.
- Ensure adherence to applicable DOT regulations and Federal, State and Local laws.
- Take responsibility for all actions within the Field Office
- Deliver on profit and loss expectations
- Ensure profit margins are achieved on orders through efficient execution, effective negotiations with IC drivers and “joining” of multiple orders.
- Approve and submit independent contractor invoices and supporting documentation to Accounting.
- Manage office expenses such as office supplies and IC advertising.
- Maintain the number of Independent Contractor drivers needed to support typical order volumes
- Help recruit IC drivers leveraging personal networks and/or publishing ads online and in paper/print.
- Manage active IC vehicle relocation drivers and ensure legal compliance (driver’s license, medical cards) in partnership with Outside Operations Specialist (Director of Outside Operations in absence thereof).
- Be proactive in getting ahead of potential issues that might affect the customer experience.
Job Competencies and Requirements:
- Demonstrate open, effective communication and teamwork.
- Customer focus. Act with integrity and professionalism.
- Possess and demonstrate honesty, trustworthiness, respect, patience, flexibility, cultural awareness, a sense of urgency and a sound work ethic.
- Work to maintain quality standards.
- Balance client requirements with company policies and operational procedures.
- Demonstrate reliable and predictable attendance.
- Comfortable working in a fast-paced office environment while multi-tasking, being detail- oriented, and sensitive to communicating accurate status or issues (both verbal and written).
- Managing stress of yourself and others.
- Possess basic math skills to include: add, subtract, multiply, divide and understand percentages.
- Understand how to read and assess a P&L statement.
- Able to work hours before and/or after normal business hours (8a-5p) as needed, including during peak workloads and some weekends.
- Comfortable working with computers as part of daily operations: Basic computer proficiency required to manage customer orders through Company website. Experience using Microsoft Office suite (Excel, Word, Outlook), assorted photo upload programs, scanning programs, Adobe Acrobat Reader, travel searches, Internet search engines (e.g., Google), mapping software and Microsoft CRM experience preferred.
- Possess and demonstrate honesty, trustworthiness, respect, patience, flexibility, cultural awareness, a sense of urgency and a sound work ethic.
- Must have a valid drivers license and clean driving record
Education and Experience:
- Bachelor's degree in Business or related discipline. 4 years equivalent job-related experience will be considered in lieu of degree.
- Minimum 4 years' logistics experience focused on the movement of inventory from point of origin to destination or a related discipline.
Express Professionals is a specialized recruiting group, we connect you with opportunity and superior pay. We set you up for long term success and stay with you every step of the way.
Apply online @ expresspros.com/columbusoh
We have been serving Columbus for 30 years, Columbus has rated us #1 in staffing on Google
Express Columbus Metro West
1065 Bethel Road, Columbus Ohio, 43220
Call or Text: 614-278-7707
Columbus (Metro West), OH
3114
1065 Bethel Road
Columbus, OH 43220
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