Responsibilities
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The candidate will be the front office support for patients and clinicians as a whole
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You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more
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Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service
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Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system
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Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc
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Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection
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Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy
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Answering emails and Patient Messages via Patient Portal and voicemails
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Auditing the scheduler daily for appointment cleanup
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Office upkeep and making sure common space is clean and clutter free
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General office duties, such as sorting the office mail, scanning documents, and Efaxes
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Backup support to the Office Lead for the pre-appointment processes
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All other office duties as assigned by the Office Lead