I763
Located in Springfield, OH
Job Full Description
Automotive Service Writer/Advisor
Position Overview:
The Automotive Service Writer/Advisor is a key role in our service department, requiring strong knowledge of automotive diagnostics, vehicle maintenance, and repair processes. The ideal candidate will have experience in auto service management or dealership environments, with the ability to clearly explain technical information to customers. The role involves working independently in a fast-paced environment while maintaining attention to detail and ensuring an excellent customer experience.
Key Responsibilities:
- Provide expert service advice to customers regarding vehicle diagnostics, maintenance, and repairs
- Accurately document and transmit customer concerns, repair recommendations, and service history
- Handle customer transactions, including cash handling, processing payments, and invoicing
- Collaborate with the service department and technicians to ensure the timely and efficient completion of vehicle repairs
- Ensure a seamless customer experience from initial consultation to vehicle pickup
- Maintain accurate service records and update customer profiles
- Stay updated on the latest automotive trends, repairs, and service techniques
Qualifications:
- At least 3 years of experience as an Automotive Service Writer or Automotive Service Advisor
- Strong knowledge of automotive diagnostics, vehicle maintenance, and repair processes
- Experience in auto service management or within a dealership environment is preferred
- Exceptional communication skills with the ability to transmit complex technical information clearly and confidently to customers
- Proficient in cash handling and transaction processing
- Ability to work independently and handle multiple tasks in a fast-paced environment
- Highly dependable with strong attention to detail
- Positive attitude and a team player
Springfield, OH
3158
2200 North Limestone Street
Suite 116
Springfield, OH 45503
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