Answering phones and troubleshooting broken parts over the phone, training associates, great communication and telephone skills
•    Assist Tech one in professionally answering incoming calls. 
•    Log call details on the ticket for follow-up. 
•    Return assigned customer calls.  
•    Assist in reviewing incoming emails.
•    Manage and follow-up all emails assigned to you.  
•    Ensure emails are being addressed within the given timelines as set forth by your supervisor. 
•    Process customer returns, provide RMA and repairs tracking, 
•    Perform customer equipment testing as required. 
•    Maintain a clean and efficient workspace. 
•    Work as a customer Liaison with office and production staff  
•    Gain knowledge on products.

 

 

 

 

 

#TOH