Inside Sales/ Shipping and Receiving Clerk/ Warehouse
Location: Prague, OK
Duration: Full Time Monday-Friday 8:00 AM - 5:00 PM
Position Summary:
- Inside Sales/Shipping & Receiving Clerk/Warehouse sells and promotes product lines to existing and prospective customers through a relationship-based approach.
- Answer the phone lines and assist customers on the phone as well as on the show floor.
- Answer customers' questions about prices, availability, and product uses.
- Receives request by telephone or email for price quotations, verifications of purchase orders, government bids, and changes or cancellations directly from customers.
- Produces sales quotes, sales orders, and invoices for customers.
- Responds in a timely manner to customers' inquiries/ information needs and provides positive, courteous service to customers and answers questions regarding product line, prices, delivery times, warranty periods, and customer service.
- Utilizes customer service to send product literature, catalogs, references, and other data to customers as needed.
- Works with vendors to secure availability of products, quotes, lead times, and product question.
- Target new and existing accounts within the utility construction sectors for new business.
- Assists in picking/shipping customer orders, unloading trucks that may be at the dock or in the yard, and receiving, purchasing, or counting inventory.
- Attend & greet any walk-in customers that need assistance.
- Provides support, assistance, and communication to the other three branches.
- Managers the shipping of UPS, Freight Lines, and Hot shot using StarShip in Sage 100. Reaches said companies via email or phone for quotes.
- Clean and sweep warehouse and showroom.
- Arranges products and stocks shelves based on requirements.
- Secures products for shipping to ensure safety and product integrity.
- Reports to Branch Manager and General Manager.
Requirements
- Proficient with computers and capable of learning new systems such as Microsoft Office, Sage 100, and CRM.
- Ability to work successfully in a team environment as well as independently.
- Ability to adapt and lean new products, procedures, or practices within the organization.
- Strong ability to take initiative and confidently direct customer interactions.
- Prior Customer Support
- Excellent verbal and written communications skills with direct customer contact.