14334551
Located in Eugene, OR
Pay: 17.00 - 20.00
Job Full Description
Job Overview:
We are seeking a motivated and detail-oriented IT Help Desk Support Technician to join our team. The ideal candidate will be responsible for providing front-line technical support to customers, resolving basic IT issues, and ensuring a high level of customer satisfaction. The position requires strong communication skills and a commitment to maintaining a positive IT support experience for all users.
Key Responsibilities:
- Serve as the first point of contact for internal and external IT support requests via phone, email, or support ticketing system.
- Troubleshoot and resolve basic technical issues related to hardware, software, and network problems.
- Document support requests and resolutions in the ticketing system, ensuring accurate tracking and reporting.
- Assist with account setup, configuration, and maintenance of user accounts and permissions.
- Provide guidance to users on software applications, operating systems, and other IT resources.
- Facilitate the installation and setup of hardware, including computers, printers, and peripherals.
- Escalate complex issues to senior IT staff as needed, while maintaining communication with users about the status of their requests.
- Collaborate with team members to improve processes and enhance support efficiency.
- Maintain up-to-date knowledge of IT services, tools, and trends to provide accurate information to users.
Qualifications:
- High school diploma or equivalent; Associate''s or Bachelor''s degree in IT or related field preferred.
- Basic knowledge of computer systems, networks, and troubleshooting methodologies.
- Familiarity with common operating systems (Windows, macOS, Linux) and software applications (Office 365, productivity tools).
- Preferred: 1 year of experience in an IT support role or customer support environment.
- Strong problem-solving skills and an aptitude for learning new technologies.
- Excellent verbal and written communication skills.
- Customer-focused attitude with a commitment to delivering outstanding service.
- Ability to work effectively both independently and as part of a team.
Eugene, OR
1051
945 Garfield
Eugene, OR 97402
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