14351581
Located in Medford, OR
Pay: DOE
Job Full Description
The Energy Intake Specialist I serves as the initial point of contact for clients seeking assistance with energy-related programs. This role involves answering phones, screening applicants, scheduling intake appointments, and providing information and referrals. Additionally, the position requires verbal translation services and translating documents into Spanish.
Duties & Responsibilities
- Conduct interviews and screen clients to determine eligibility for federal and state assistance programs using established criteria.
- Collaborate with the Lead Eligibility Specialist to identify appropriate funding sources for assistance.
- Accurately complete applications and submit them to the Lead Eligibility Specialist in a timely manner.
- Manage phone calls, return messages, and schedule appointments while accommodating walk-ins for emergency situations.
- Maintain client files and perform accurate data entry into internal and grant funding databases.
- Track and report client information and funding expenditures as requested by the Program Supervisor.
- Provide referrals to internal and external resources to ensure clients receive optimal services.
- Assist clients with emergency needs by completing necessary paperwork and documentation for emergency fund requests.
- Offer verbal translation services and translate documents into Spanish for the department and organization.
- Perform additional duties as assigned.
Requirements
- Minimum of 1-year experience in direct client contact and/or customer service.
- Bilingual proficiency in English and Spanish.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality with clients and interdepartmental matters.
- Proficiency in computer applications, including Microsoft Office and web-based platforms.
- Excellent oral and written communication skills.
- Ability to multitask effectively in a dynamic environment.
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
Apply Now Email Us