14351782
Located in Medford, OR
Pay: $19.63-$21
Job Full Description
Job Title: Insurance Specialist
The Insurance Specialist is responsible for the efficient, timely, and accurate processing of total loss claims and customer insurance coverage to protect company collateral. This role requires the submission of required documentation, accurate note-taking, and managing necessary updates in the loan management system, while ensuring all related processes are completed promptly and accurately. This is a full time position, Monday-Friday 8am to 5pm. The staring wage range is $19.63-$21!
Key Responsibilities:
- Process insurance policy cancellation and lapse paperwork for collection accounts.
- Establish and maintain a tracking system for customer insurance coverage.
- Contact customers to verify current insurance coverage and explain contract terms related to coverage requirements.
- Confirm insurance claim statuses and update collection account details accordingly.
- Process “Guarantee of Title” paperwork to ensure timely payment processing.
- Contact and educate customers on the total loss process and their account responsibilities until the process is completed.
- Verify additional contracts and process cancellations as needed.
- Follow up with insurance companies weekly to confirm claim statuses and payment progress.
- Monitor customer account details for non-payments from insurance cancellations and related claims.
- Educate and counsel customers on account terms and available payment programs to resolve past due balances.
- Utilize skip tracing methods to locate customers as needed.
- Maintain accurate, up-to-date customer account information.
- Proactively manage and complete assigned campaigns.
- Perform other duties as assigned.
Required Skills and Qualifications:
- Exceptional attention to detail and ability to prioritize tasks with urgency.
- Strong verbal and written communication skills.
- Proficiency in PC applications, including Microsoft Office (Excel, Word, Windows).
- Previous auto insurance experience is preferred.
- Previous collections experience is preferred.
Core Competencies:
- Integrity: Takes initiative, adapts to change, and makes ethical decisions.
- Accountability: Self-motivated, results-driven, and committed to following through on plans.
- Continuous Improvement: Embraces learning, shares best practices, and adapts to improve performance.
- Team Collaboration: Works well with others, maintains a positive attitude, and upholds company values.
Physical Demands:
The physical demands described here are representative of those required for this role:
- Standing, walking, and lifting up to 25 pounds: up to 1/3 of the time.
- Sitting, kneeling, reaching, talking, and hearing: up to 2/3 of the time.
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
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