14353898
Located in Medford, OR
Pay: $18-20/hr
Job Full Description
The Medical Receptionist plays a key role as the first point of contact for patients in the clinic. The primary responsibility of the Receptionist is to ensure a positive patient experience. The Receptionist ensures the timely flow of information and paperwork between the patient, clinical staff, registration staff, and billing staff. The Receptionist greets, instructs, and assists patients with paperwork and completion of forms. The Receptionist monitors the waiting room and the patient experience in the waiting room. The Receptionist communicates insurance coverages and payment responsibilities to the patients. The Receptionist also checks out the patient and collects any payments due at the time of the visit.
Essential Duties and Responsibilities:
- Patient Reception
- Greets and acknowledges patient with warm, engaging, friendly demeanor
- Provides patients appropriate forms and assists patients with completion of
forms, as needed.
- Assists with patient requests and answering patient questions including but not limited to billing, eligibility and benefits, and registration.
- Reviews and ensures patient consent to treat form is completed and signed.
- Adds patients into ClockwiseMD per protocol
- Adds patients into electronic medical record (Docutap) per protocol
- Forwards copy of ID and insurance over to eligibility and benefits verification
team
- Attaches proper forms to clipboard (e.g., Encounter Form with documented
call-back time, ABN notice,) and places clipboard in appropriate location for lab staff
- Once verified insurance eligibility and benefits information is available, promptly reviews information with patients per protocol using appropriate scripting.
- Reviews and ensures patient registration form is completed per protocol and signed. Once the completed registration form is received, notes site and initials on form and scans to central registration specialists
- At the end of the patient visit, promptly completes patient check out per protocol. Verifies that all demographics have been entered, verifies the correct provider is selected and attached, and works with lab staff and verifies all codes and charges are entered
- Calculates what the patient responsibility is per protocol
- Receives patient payments (cash, check, credit card) and issues payment receipts per protocol
- Documents patient payments accurately in Agility
- Follows protocol for financial agreements in all instances
- Following patient check out, collects and organizes all patient paperwork, and scans to registration per protocol. Scans miscellaneous patient paperwork (e.g., reports, results) brought to the front desk throughout the day to the appropriate folder per protocol.
- Monitors the waiting room which includes updating patients on wait times as well as making sure patients are comfortable
- Ensures the front desk, waiting room, public areas, and patient restroom are organized, tidy and clean.
- Answers calls from the medical telephone receptionists and facilitates resolution to the call
- Keeps supplies and office materials stocked, ensures paper is stocked
- Facilitates the printing and stocking of patient forms
- Closes out the cash drawer at a minimum twice daily per protocol, and always at the end of the business day.
- Completes opening and closing responsibilities consistently and timely
- The Receptionist does not provide medical advice, does not answer questions related to diagnosis, medication or patient
- Report to work as scheduled, on time, and dressed appropriately;
- Work with all clinic staff to promote teamwork and help ensure a productive and
positive work environment;
- Other duties as reasonably requested
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
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