L279
Located in Medford, OR
Pay: $19-$20
Job Full Description
Our mission is to deliver the highest quality analytical testing services to our customers while maintaining efficiency and cost-effectiveness. By meeting and exceeding customer expectations, we strengthen their trust, encourage continued business, and earn their recommendations to others. Your work plays a crucial role in shaping our reputation and ensuring our position as Oregon’s largest accredited environmental testing laboratory.
Employee Expectations and Responsibilities
• Adheres to policies including but not limited to the confidentiality policy, ethics policy, and workplace anti-harassment and anti-bullying policy.
• Adheres to Standard Operating Procedures (SOPs).
• Follows the guidelines in the Chemical Hygiene Plan and basic safety requirements.
• Carries out responsibilities as required to meet workload demands.
• Reports to work on time prepared to perform duties of position.
• Meets standards for quality of work and productivity.
Position Summary The Client Services position is a role responsible for providing exceptional customer service to our clients and ensuring accurate and timely sample log in. Working under the supervision of senior staff, this role demands strong attention to detail along with excellent organizational and communication skills. This position is responsible for working independently one to two days a week in the Grants Pass satellite office.
Key Responsibilities
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Sample Login
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Log samples into the LIMS according to the Chain of Custody, requirements, and client-specific requirements.
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Maintain accurate and up-to-date client records and sample information.
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Compliance o Understand regulatory sample acceptance requirements.
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Understand state and federal testing requirements to assist client inquiries.
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Communication o Maintain regular communication with supervisors and team members. o Communicate with laboratory and project management staff regarding short holding times, rush analysis, or unique circumstances.
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Excellent communication with clients.
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Answer incoming calls and respond to client inquiries in a timely and efficient manner.
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Shipping and Receiving o Accept coolers and samples from clients and delivery services.
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Ship bottle orders as directed.
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Monitor office supplies and bottle inventory to ensure continuous operation.
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Maintain a positive and respectful attitude in the workplace.
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Demonstrate reliability, attention to detail, and a commitment to high-quality data.
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Contribute to team success by meeting deadlines and responsibilities, valuing others' opinions, supporting goal achievement, welcoming newcomers, and fostering a cooperative and inclusive atmosphere.
Qualifications and Education
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Minimum High School Diploma. Bachelor’s degree in Chemistry, Biology, or related field is preferred.
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Strong attention to detail, organizational skills, time management skills, and the ability to multi-task.
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Excellent written and verbal communication skills.
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Ability to work independently or as part of a team.
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Proficient in Microsoft Office (Word and Excel)
Benefit package:
- Health, Vision, Prescription, Alternative Care and Dental Insurance
- Life Insurance
- Gym Membership
- 401K with a minimum 3% employer match
- Generous Vacation and Sick time
- Flex time
- Holiday pay
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
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