ZR92
Located in Portland, OR
Pay: $23.00
Job Full Description
Office Assistant Manager opportunity with a restoration client located in SE Portland. This is a temp-to-perm fulltime role.
Summary
The Office Manager plays a pivotal role in leading all office operations and ensuring timely delivery of all office process functions. This position involves a diverse range of responsibilities, from scheduling and customer service to financial administration, compliance documentation, HR support and other duties as necessary.
Primary Responsibilities
- Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
- Maintain professional office culture.
- Coordinate franchise interdepartmental communication and activities.
- Ensure delivery of appropriate training to all office personnel.
- Plan and facilitate monthly team meetings.
- Facilitate completion of mid-year and annual reviews.
- Monitor National Accounts program compliance.
- Manage subcontractor certifications, insurance, and other documentation needs.
- Manage and maintain local and SERVPRO compliance information for the Storm Program.
- Oversee franchise compensation and staffing plan.
- Manage and disposition lead sources.
- Complete daily bookkeeping activities.
- Prepare and analyze financial reports, including divisional performance.
- Manage Accounts Payable, Accounts Receivable, and cashflow.
- Monitor federal/state compliance and training completion regarding risk management.
- Act as the Subject Matter Expert for all office related technology and processes.
- Ensure employment file and records accuracy.
- Complete application process for Preferred Vendor programs.
- Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
- Administer payroll and ensure timely submission of Royalty Reports.
- Develop and maintain office division annual plan and manage performance.
- Assist Senior Leadership Team as needed.
- Perform other job duties as assigned.
Education and Experience Requirements
- High school diploma/GED, college degree preferred
- Proficiency in Microsoft Office and QuickBooks or equivalent accounting software
- IICRC certifications preferred
- Xactimate certifications preferred
- Construction management experience preferred
- Bilingual a plus
Portland (East), OR
1003
10011 SE Division
Suite 102
Portland, OR 97266
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