14361205
Located in Salem, OR
Pay: DOE
Job Full Description
Job Title: Inside Sales Associate
Department: Sales
Reports To: Sales Manager
FLSA Status: Non-Exempt
Work Schedule: Monday to Friday, 8:30 AM to 5:00 PM
GENERAL DESCRIPTION
The Inside Sales Associate is a vital role within our construction equipment rental shop, providing exceptional customer service and supporting business operations. This position involves taking incoming calls, assisting customers with equipment inquiries and orders, coordinating with internal delivery drivers, and ensuring smooth communication to meet customer needs. The role offers opportunities for career growth and advancement into management positions.
KEY RESPONSIBILITIES
• Handle incoming customer inquiries and orders via phone and email, providing knowledgeable assistance about construction equipment rentals and services.
• Build strong relationships with customers by understanding their needs and recommending appropriate equipment solutions.
• Collaborate with internal delivery drivers to schedule and coordinate equipment deliveries and pickups.
• Gather and document necessary customer and order details, ensuring accurate records in the system.
• Monitor and follow up on equipment availability, maintenance status, and delivery schedules.
• Provide excellent service by promptly addressing customer questions, resolving issues, and ensuring satisfaction.
• Support the sales team with administrative tasks and contribute to achieving team sales goals.
• Maintain a professional and friendly demeanor in all interactions, contributing to a positive workplace culture.
• Participate in training programs and stay updated on industry knowledge and company offerings.
QUALIFICATIONS
• High school diploma or equivalent; additional education or certifications in sales or customer service are a plus.
• Previous experience in sales, customer service, or related fields, preferably in the construction or equipment rental industry.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Proficiency in Microsoft Office Suite and ability to learn company-specific software.
• Excellent organizational and time-management skills, with the ability to multitask effectively.
• Detail-oriented with a commitment to accuracy in documentation and communication.
• Ability to work independently and as part of a team in a fast-paced environment.
PHYSICAL REQUIREMENTS
• Ability to sit for extended periods while handling phone calls and computer work.
• Occasionally lift or move equipment or materials weighing up to 25 pounds.
WORK ENVIRONMENT
• Office-based position within a construction equipment rental shop environment.
• Interaction with delivery drivers, warehouse staff, and customers.
BENEFITS AND OPPORTUNITIES
• Competitive pay and benefits package.
• Opportunities for career advancement into management roles.
• Professional development and training programs.
• Supportive and dynamic work environment.
The Inside Sales Associate position is ideal for a motivated individual looking to build a rewarding career in the construction equipment rental industry. If you are enthusiastic about customer service, teamwork, and career growth, we encourage you to apply.
Salem, OR
1950
454 Church St NE
Suite 120
Salem, OR 97301
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