Located in Tigard, OR
Job Full Description
We are currently hiring a Customer Service Representative (CSR) to join a fast-paced and dynamic team supporting clients in logistics, order fulfillment, and general service inquiries. This role is ideal for someone who enjoys helping others, has strong organizational skills, and thrives in a multitasking environment. The CSR will act as the main point of contact for customers while also coordinating logistics and ensuring orders are processed and delivered smoothly.
Job Duties:
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Respond to customer inquiries via phone, email, or chat in a timely and professional manner
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Process customer orders, track shipments, and provide delivery updates
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Coordinate with internal departments, vendors, and shipping partners to manage logistics and ensure timely fulfillment
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Handle order discrepancies, returns, and service issues with a solutions-oriented approach
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Maintain accurate customer records and update account information in CRM or internal systems
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Assist with invoicing, billing inquiries, and documentation related to shipments and services
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Provide product or service information, answer questions, and assist in resolving customer concerns
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Follow up with customers to ensure satisfaction and build long-term relationships
Preferred Skills:
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Previous experience in a customer service or logistics support role
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Strong verbal and written communication skills
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High attention to detail and strong problem-solving abilities
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Ability to prioritize tasks and manage time effectively in a fast-paced environment
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Familiarity with logistics processes, shipping platforms, or inventory software is a plus
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Experience with CRM systems and Microsoft Office Suite
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Team player with a positive, customer-first attitude
Benefits:
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Competitive pay based on experience
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Medical insurance
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Dental and vision coverage
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Life insurance
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401(k) retirement savings plan
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Paid time off and holidays
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Supportive and team-oriented work environment
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Opportunities for training and advancement
How to Apply:
Apply online at www.Expresspros.com/TigardOR to explore this and other customer service opportunities.
Contact Us:
For more information or assistance with the application process, contact us at (503) 624-2001 or email jobs.tigardor@expresspros.com. We're here to help you find your next opportunity.
Tigard, OR
1932
10115 Southwest Nimbus Avenue
Suite 500
Tigard, OR 97223
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