WS011
Located in King of Prussia, PA
Pay: $19.00/ hour
Job Full Description
Customer Service Associate:
The Customer Service Associate has a primary responsibility for the experience of the consumer who contacts us through the call center. This is inclusive of Ecommerce, Retail, Wholesale and Internal consumers. This includes delighting and representing the brand effectively to consumers and providing an experience that is consistent with our Sunshine Service guidelines and expectations. The primary points of interaction with consumers will be through phone, email, live chat, and social channels.
All Retail Store and Customer Experience team members are challenged and expected to be exceptionally solution-oriented, innovative, and determined. The Customer Service Associate is a key member of our Direct-to-Consumer team.
Primary responsibilities include:
- Hours of operation are currently Mon- Fri 9AM-5:30p,PM and Saturday 9AM-5PM; 1-2 Saturdays a month will be required; shifts will be required.
- Place online and/or telephone orders
- Service and process e-commerce exchanges
- Process manual returns and exchanges resulting from Retail purchases
- Locate items and complete the sale for Consumers
- Work with Customer Service Supervisor to develop necessary process improvements for better efficiencies and Customer Service experience.
- Run reports as needed on sales, product, returns, exchanges and operational data. Use this data to aid in helping reach team and department sales goals.
- Assist with training and developing other part time or full-time customer service specialists as required.
SKILLS REQUIRED TO PERFORM SUCCESSFULLY:
- Proficiency in using personal computers, including proficiency in Microsoft Windows, Word , Excel and Power Point.
- Excellent attention to detail, follow-up and organizational skills
- Exceptional “solution-oriented” nature
- Ability to handle difficult interactions with Consumers directly.
- The ability to perform a high volume of transactions accurately with limited supervision.
EDUCATION AND EXPERIENCE REQUIRED:
- 1-3 years’ previous customer service, sales, communication or retail experience
- Ability to work comfortably and productively in all MS Office Applications
- Pleasant, friendly, and engaging speaking voice
- Ability to communicate well over the phone and email
Bryn Mawr, PA
1774
1012 West Lancaster Avenue
2nd Floor Louella Building
Bryn Mawr, PA 19010
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