14331886
Located in West Deptford, NJ
Pay: $70,000.00
Job Full Description
Job Description
The ACCOUNT MANAGER serves as the Sales Executive’s primary assistant for client facing and internal support team interactions. The AM’s goal is to ensure that clients requirements and expectations are clearly understood, documented and communicated to the supporting operations team for effective delivery. A key criterion for success will be his/her ability to be both tactical and strategic, helping the Sales Executive retain and grow each client account by ensuring that client needs are met on time, within budget and at acceptable quality levels. Keeping the Sales Executive apprised of potential problems/concerns with client relations, meeting timelines or budget goals, etc. is critical.
Qualifications
- PC Skills with proficiency in MS Excel, MS Outlook, MS Word, and PowerPoint
- Excellent time management, customer service, leadership, & organizational skills
- Strong verbal and written communication skills
- Proven ability to multi-task, manage priorities, and meet deadlines
- Proactive, assertive, detail oriented, self-starter, self-reliant, and a sense of urgency in completing tasks
- Experience in problem solving and developing and maintaining relationships
- Experience in fast paced, dynamic environment and working under tight and changing deadlines
- Highly motivated, receptive to learning and constructive feedback
- Familiarity with navigating ERP systems (database systems)
- Familiarity with or understanding of graphics and/or technical drawings
- Four-year degree, preferably in business, marketing, advertising or technical related field
- Two-Three years’ experience required, — in client services, with a retail display company or experiential, advertising or creative agency (preferred)
- Able to travel as needed (infrequent)
Primary Responsibilities
- Ensures client relations are positive and stable, and that the Sales Executive is immediately informed of any potential problems with client/company relations, meeting client schedules, or other material impacts.
- Initiates job opening, work order entry, change order processing and all internal project communications via company workflow system.
- Develops client Scopes of Work (SOW), drafts price quotations and communicates client agreement documents as required.
- Effectively tracks and monitors change order requests, obtains/reviews estimates and drafts related SOW, quotation/agreement documents, and finished goods inventory.
- Schedules routine status meetings with internal stakeholders (Designers, Project Managers, etc.) to ensure client schedule compliance.
- Coordinates receipt of client material (inbound) and shipment of finished goods (outbound) to client locations working closely with the freight department.
- Monitors account receivables and client past due aging and reaches out to clients as needed.
- Responsible for preparing invoices to clients with all supporting documentation (estimates, job cost report, change orders, Purchase Orders (PO) and gross margin calculations) on a timely basis.
- Reviews/obtains approval on all invoice requests prior to submitting to accounting for processing
- Travel as required to fulfill internal or customer-based needs.
- Any additional duties and responsibilities that may be assigned to you to fulfill client needs.
Philadelphia (Center City), PA
2722
1628 John F Kennedy Boulevard
Suite 1802
Philadelphia, PA 19103
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