Job Details

Front Desk Receptionist March 4, 2025

KC1

Located in Johnson City, TN

Pay: 13.00

Job Full Description

Job Title: Hotel Front Desk Receptionist
Location: Johnson City, TN
Pay: $13.00 per hour
Schedule: Monday through Friday, Must be Available for Morning and Evening Shifts
Reports To: Front Desk Manager

Overview:
We are seeking a friendly, energetic, and highly personable Hotel Front Desk Receptionist to join our team in Johnson City, TN. The most important quality for this role is a big, fun, and great personality that will help create a welcoming and positive experience for our guests. In this role, you will manage front desk operations, interact with guests, and assist with check-ins and check-outs. Your ability to provide excellent customer service will be key to ensuring guest satisfaction.

Key Responsibilities:

• Guest Reception & Check-in:

  • Greet guests with a warm and friendly attitude, ensuring they feel welcome from the moment they arrive.
  • Check guests in and out efficiently, ensuring accuracy in guest information and payment processing.
  • Provide guests with information about hotel amenities, services, and local attractions.

• Communication & Customer Service:

  • Handle guest inquiries, requests, and concerns in a positive and professional manner, ensuring high levels of guest satisfaction.
  • Answer phone calls promptly, providing information and addressing any guest needs or concerns.
  • Assist in resolving guest issues or complaints in a timely and effective manner.

• Administrative Tasks:

  • Manage reservations, cancellations, and adjustments in the hotel’s booking system.
  • Maintain accurate records of guest information, payments, and receipts.
  • Perform basic office duties such as filing, sorting mail, and maintaining cleanliness at the front desk area.

• Team Collaboration:

  • Work closely with housekeeping and maintenance teams to ensure guest needs are met.
  • Assist other departments when needed to ensure smooth hotel operations.

• Security and Safety:

  • Monitor hotel security and maintain a safe environment for guests and staff.
  • Handle emergency situations calmly and efficiently, following hotel protocols.

Qualifications:

• A positive, friendly, and outgoing personality is essential to succeed in this role.
• Previous experience in customer service or a front desk role is a plus, but not required.
• Strong verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable working with computers and basic office equipment.
• Flexibility to work mornings, evenings, and some weekends as needed.
• High school diploma or equivalent required.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to lift and carry up to 25 pounds when needed.
• Must be able to work with occasional heavy traffic and guest volume.

Johnson City, TN
3265
2909 East Oakland Avenue
Suite 103
Johnson City, TN 37601

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