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Greet and check-in guests upon arrival, ensuring a welcoming and professional experience.
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Check guests out of the system, process payments, and provide invoices.
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Answer phone calls, respond to emails, and handle guest inquiries with a helpful and courteous attitude.
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Provide guests with information about the hotel/facility, local attractions, services, and amenities.
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Manage reservations and update booking systems accurately.
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Handle guest complaints or issues, escalating to management when necessary.
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Maintain and manage room availability and occupancy, ensuring up-to-date records.
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Process guest requests for additional services such as room upgrades, extra amenities, or special accommodations.
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Keep the front desk area clean, organized, and stocked with necessary supplies.
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Ensure the security of the building by monitoring access to the premises and following safety protocols.
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Assist with check-in/check-out procedures for group bookings, meetings, and events.
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Perform basic administrative tasks, including filing, data entry, and managing office supplies.
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Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
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Maintain confidentiality and privacy of guest information in accordance with company policies.
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High school diploma or equivalent (college degree preferred).
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Previous experience in customer service, hotel, or front desk roles is a plus.
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Excellent communication skills, both verbal and written.
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Strong multitasking abilities with attention to detail.
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Ability to remain calm and professional in a fast-paced environment.
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Basic computer skills and experience with booking or reservation software.
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Friendly, approachable, and customer-focused demeanor.
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Ability to work flexible hours, including nights, weekends, and holidays if necessary.
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Bilingual skills (preferred but not required).