14332476
Located in Amarillo, TX
Pay: 17.50/hr.
Job Full Description
This position is responsible for contacting providers and resolving potential overpaid claims for medical, dental and long-term care providers on behalf of insurance clients. This position is primarily an outbound calling role in a fast-paced working environment.
Responsibilities
· Politely and effectively communicates with medical, dental, and long-term care providers regarding identified insurance overpayments.
· Persistent at problem solving and escalated appropriately.
· Proactively making contact and responding both verbally and in writing with providers.
· Responsible for maintaining and accurately updating in the operating system, to include: points of contact, adding or creating notes, recovery stages, etc.
· Perform administrative duties to include: creating notes, researching overpayments, sending emails/faxes, etc.
· Basic level of polices & procedures
· Positively respond to coaching, mentoring and feedback.
· Ability to work in a fast-paced and team environment.
· Achieve daily, weekly, and monthly recovery goals and metrics.
Competencies
· Ability to perform the essential job functions
· Professionalism
· Communication Proficiency – written and verbal communication
· Customer/Client Focus
· Problem Solving/Analysis
· Able to multitask
Required Education and Experience
- High School Diploma or equivalent.
- Possess excellent computer skills
- Possess excellent interpersonal skills, oral and written communication skills
- Be able to work independently
- Be detail oriented, accurate and precise in completing the tasks associated with the position
- Intermediate Windows & MS Office Skills are mandatory.
Preferred Education and Experience
- Experience in processing Long Term Care/Medical/Medicare/Medicaid/Dental or some type of insurance billing or auditing.
- Call center experience
- Customer service experience
- Have expert knowledge of Microsoft Excel, Word & Outlook.
Amarillo, TX
1982
6605 I-40 West
Amarillo, TX 79106
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