Includes the following, but are not limited to:
Electronic Security Technician Helper
- Provide install and service support for all alarm, video surveillance, and access control for current and new customer in the service areas
- All installation activity related to electronic security to include but not limited to: effectively communicating and coordinating with customers, security team, cable pulling, mounting devices, system programming and customer training
- Installation, maintenance and troubleshooting, programming and inspections of fire alarms
- Prioritizing, planning and time management
- Interact with customers in a professional manner to cultivate positive customer relationships
- Communicate with the communication center with closeout information pertaining to service calls
- Communicate with management as to needs and actions taken or to be taken to complete projects in a timely manner
- Responsible for handling service calls in compliance with client contractual agreement.
- Complete all necessary paperwork or service system in a timely manner to ensure real time communication is shared with the team.
- Communicate to upper management any service items requested by the customer to ensure it falls in line with the signed service agreement.
- Perform preventative maintenance duties as assigned and complete as required by customer service agreement.
- Safety: Always be aware of your surroundings and the people in the vicinity that can pose threat to technician safety, technician safety is always first
- Travel out of town for projects as needed
SKILLS and ABILITIES
- Firm grasp of mechanical and electrical functions.
- Must be able to diagnose and repair mechanical, electrical, and telecommunication faults.
- Ability to read floor plans.
- Aptitude to read, understand and apply knowledge from technical documents
- System programming
- Familiarity with the proper use of volt/ohm meters, circuit toners and Telco/network connector termination tools.
- Familiarity with basic networking theory. (Assigning IP addresses, connecting network switches and routers.
- Analytical ability to diagnose basic problems and ability to work with minimum supervision.
- Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirement and efficient installation procedures.
- Must remain up to date with industry licensing and testing requirements.
- Must be proficient in using a PC.
- Must be able to effectively use tools and equipment as provided.
- Must possess critical thinking skills and the ability to make decisions while under limited supervision.
- Must be able to safely operate a motor vehicle and possess a valid driver’s license.
- Must be physically capable of performing the job
- Must have the ability to communicate orally and in writing
- Must be motivated and a self starter with the ability to interact with people and the general public
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