JC256
Located in Houston, TX
Pay: $18-28
Job Full Description
IT Associate
Summary
Position's primary focus is in the areas of computer operations, computer troubleshooting, wire and cable installation, user and desktop support (hardware and software), and helpdesk.
The individual performs a variety of complex information technology support duties to ensure the smooth delivery of technology services. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals to achieve the desired result. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments.
Works independently with minimal supervision. The individual keeps the supervisor informed about the progress of projects and any technical issues that arise. He uses his judgment and creativity to correctly select and apply procedures, and he determines when to refer problems to either the supervisor or the next level of support. May provide information and training to staff on established policies and procedures.
Typical Duties:
1. Provides technical support in the use of computer hardware and software
2. Sets up and configures desktop computers, peripherals, and accounts, assigning appropriate security level
3. Installs software and installs and repairs hardware and peripherals
4. Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate
5. Serves as technical resource
6. Researches and recommends system equipment upgrades and manages equipment inventory
7. Develops and tests user documentation
8. Manages end user requests through help desk software
Typical Requirements:
The candidate should have a strong desire to work in Information Technology and possess a core knowledge of Operating Systems, Networking, and Security Best Practices.
Desire to Learn and willingness to solve a problem
Strong ability to work interdepartmentally
Houston (Bellaire), TX
2962
6800 West Loop South
Suite 120
Bellaire, TX 77401
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