Located in baytown, TX
Pay: 17.00
Job Full Description
Job Title: Customer Service Representative – Warehouse
Department: Customer Service / Warehouse Operations
Reports To: Express Employment Professionals
Location: Baytown, Texas
Type: Full-Time
Job Summary:
We are seeking a friendly, organized, and detail-oriented Customer Service Representative to support our warehouse operations. This role serves as the key point of contact between our warehouse team and customers, handling inquiries, order updates, and issue resolution to ensure a smooth and professional experience from order to delivery.
Key Responsibilities:
- Serve as the primary contact for customers regarding orders, deliveries, and general inquiries
- Process sales orders, returns, and shipping documentation accurately and efficiently
- Communicate with warehouse staff to coordinate order fulfillment and resolve inventory issues
- Track shipments and provide updates to customers in a timely manner
- Handle complaints, investigate problems, and provide effective solutions
- Maintain accurate customer records and order logs in the system
- Ensure all communication—phone, email, or in-person—is professional, timely, and helpful
- Collaborate with sales, logistics, and warehouse teams to ensure customer satisfaction
- Assist with reporting, invoicing, or administrative tasks as needed
Requirements:
- High school diploma or equivalent (Associate’s degree a plus)
- 1–2 years of customer service experience, preferably in a warehouse, logistics, or distribution environment
- Strong communication and interpersonal skills
- Basic knowledge of warehouse operations and inventory systems
- Proficient in Microsoft Office (Excel, Outlook, Word) and customer databases
- Ability to multitask in a fast-paced environment and remain calm under pressure
- Strong attention to detail and problem-solving skills
Preferred Qualifications:
- Experience with warehouse management systems (WMS) or ERP software
- Bilingual (English/Spanish) is a plus
- Familiarity with shipping carriers and freight terminology
Work Environment:
- Office space within a warehouse setting
- May require walking the warehouse floor or coordinating directly with warehouse staff
- Standard business hours with occasional overtime during peak seasons
Pay Rate – $17.00 depending on experience
Apply online at Expresspros.com
Submit your resume to jobs.houstontxeast@expresspros.com
Houston (East), TX
3297
8018 North Highway 146
Suite 2
Baytown, TX 77523
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