xpress is Hiring in Lubbock TX
Bilingual Quality Assurance Specialist
Pay: $14.00-$16.00
Job Type: Full Time
Available: Monday-Friday 8a-5p
Bring Your Bilingual Quality Assurance Specialist skills to Express!
The Bilingual Quality Assurance Specialist will be responsible for focusing on detailed analysis and evaluation of customer service interactions, providing specific feedback to agents and working closely with teams to implement improvements and call center training programs.
*****Must be able to interpret and communicate Spanish calls.*****
Responsibilities:
· Call Monitoring
· Performance Analysis
· Coaching and Feedback
· Quality Assurance Process Development
· Training and Development
· Quality Monitoring
· Policy and Procedure Adherence
· Reporting and Analysis
As an Express Bilingual Quality Assurance Specialist, we offer you:
· Competitive pay
· Weekly Pay (Direct Deposit or ATM Card Available)
· Access to Health benefits and retirement plan
· A personal recruiter to help with job searches and assistance when at work!
· Free ONLINE skills training