14335625
Located in McAllen, TX
Pay: $12.00 - $14.00 per hour
Job Full Description
Position Title: Ocean Import Agent
Pay rate : $12-$14 / Monday-Friday / 8am-5pm
Major Duties and Responsibilities:
- Ensure smooth and timely freight process flow meeting customer expectations.
- Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
- Track and Trace Ocean Import Files daily
- Use Tree View on daily basis.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
- Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
- Meet KPI standards in accordance with the Company’s procedures.
- Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external)
- Escalation of problems to Management when necessary.
If interested in the position, please call Alejandra to 956-404-6493
McAllen, TX
1670
504 North 10th Street
Suites B1-B5
McAllen, TX 78501
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