BAN89
Located in Pharr, TX
Pay: $20.00 per hour
Job Full Description
Operations Supervisor
Pay: Starting at $20 per hour (commensurate with experience)
Schedule:
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Monday - Thursday: 7:50 AM - 5:00 PM
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Friday: 7:50 AM - 5:30 PM
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Saturday work may be required for coverage at a location
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1-hour lunch break
Locations: Pharr, Mission, Edinburg, and McAllen (Travel between branches is required; mileage reimbursement provided)
Job Summary:
The Operations Supervisor is responsible for overseeing daily banking operations, ensuring adherence to policies, and maintaining excellent customer service standards. This role involves supervising tellers, universal tellers, and new account representatives while providing training, guidance, and performance feedback.
Key Responsibilities:
Supervision & Team Leadership:
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Oversee the work of tellers, universal tellers, and new account representatives.
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Ensure adherence to banking procedures and regulatory compliance.
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Provide performance feedback and conduct employee evaluations.
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Motivate employees to meet sales and service goals.
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Schedule staff and ensure proper coverage at all branches.
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Assist with hiring, training, and professional development of staff.
Operational Excellence & Compliance:
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Maintain operational excellence in teller and new account representative processes.
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Monitor and balance cash drawers, cash items, and transactions.
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Manage vault cash levels and coordinate cash shipments as necessary.
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Conduct audits and compliance checks to ensure policy adherence.
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Assist in implementing new bank products, services, and policies.
Customer Service & Problem Resolution:
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Ensure that all team members provide excellent customer service.
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Handle complex transactions and resolve customer complaints efficiently.
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Identify opportunities to enhance service levels and customer satisfaction.
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Guide staff in handling customer concerns professionally and effectively.
Qualifications & Skills:
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Previous banking experience required, preferably in a supervisory role.
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Strong leadership and team management skills.
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Excellent communication and problem-solving abilities.
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Ability to train and mentor employees in banking operations.
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Proficiency in banking software and Microsoft Office applications.
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Strong attention to detail and organizational skills.
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Ability to travel between branch locations as needed.
Work Environment:
For immediate consideration, please call 956-664-9675 ext.180 Perla
McAllen, TX
1670
504 North 10th Street
Suites B1-B5
McAllen, TX 78501
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