Job Details

Call Center Associate October 30, 2024

14333872

Located in Mesquite, TX

Pay: 16.00 per hour

Job Full Description

Title: Call Center Associate

Location: Mesquite, TX

Hours: Monday – Friday 8:30am– 5:30pm and every other 

Salary: $16/hour

Type: Temp to Perm

Responsibilities

  • Answer inbound customer service phone calls
  • Correspond with customers via email and phone
  • Resolve complex customer issues using creative problem-solving and quick decision-making
  • Achieve call center metric targets and customer satisfaction objectives
  • Recognize opportunities for add-on sales
  • Troubleshoot and resolve order discrepancies
  • Collaborate with warehouse personnel to resolve shipping conflicts
  • Other duties as assigned

Requirements

  • Minimum high school diploma or GED
  • Desire to learn and move into call center manager role
  • Positive, customer-oriented, service attitude
  • Prior customer service experience of two years
  • Excellent written and verbal communication skills
  • Basic computer literacy
  • Multi-tasking proficiency
  • Ability to work under pressure
  • Be a team player and support the needs of an organization
  • Ability to recognize opportunity for additional sales
  • Background check and drug screen will be administered

Mesquite, TX
3316
1220 North Town East Boulevard
Suite 334
Mesquite, TX 75150

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