14333872
Located in Mesquite, TX
Pay: 16.00 per hour
Job Full Description
Title: Call Center Associate
Location: Mesquite, TX
Hours: Monday – Friday 8:30am– 5:30pm and every other
Salary: $16/hour
Type: Temp to Perm
Responsibilities
- Answer inbound customer service phone calls
- Correspond with customers via email and phone
- Resolve complex customer issues using creative problem-solving and quick decision-making
- Achieve call center metric targets and customer satisfaction objectives
- Recognize opportunities for add-on sales
- Troubleshoot and resolve order discrepancies
- Collaborate with warehouse personnel to resolve shipping conflicts
- Other duties as assigned
Requirements
- Minimum high school diploma or GED
- Desire to learn and move into call center manager role
- Positive, customer-oriented, service attitude
- Prior customer service experience of two years
- Excellent written and verbal communication skills
- Basic computer literacy
- Multi-tasking proficiency
- Ability to work under pressure
- Be a team player and support the needs of an organization
- Ability to recognize opportunity for additional sales
- Background check and drug screen will be administered
Mesquite, TX
3316
1220 North Town East Boulevard
Suite 334
Mesquite, TX 75150
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