14346503
Located in Waco, TX
Pay: $15/hr.
Job Full Description
Schedule: On call, M-F 8A-5P and some Weekends
The Dispatcher will be responsible for supporting the service operations by providing outstanding customer relations by scheduling service technicians on a timely basis while keeping the customer informed of the status of the service technician's arrival. Additionally, perform a combination of accounting data input duties, service account payable reconciliation duties, accounts receivable collections and service support under the general supervision of the director of service. Duties may be for other service team members as directed. This position's role will involve a mixture of permanently assigned duties as well as other duties and tasks assigned on an as-needed basis.
- Receives, records, and distributes work orders to service technicians with day-to-day dispatching and scheduling.
- Provides after-hour support via 24-hour emergency line.
- Records information, such as name, address, equipment to be repaired or the services to be rendered.
- Prepares work order/tickets and distributes to technicians, schedules service calls and dispatches appropriate technician.
- Enters the days' time tickets for billing in addition to creating job folders for each call.
- Ensure monthly maintenance is completed on-time with a prioritization on "critical" accounts.
- Entry of Purchase Orders in support of field and dispatching as requested.
- Pulling customer history and/or equipment servicing for team as needed and requested.
- All other duties in support all service operations, dispatching in coordination with other departments.
Requirements:
- Work as part of our team to ensure customer Satisfaction.
- Valid Driver's License.
- Familiarity of HVAC and plumbing, and materials and construction methods used for various applications is a must.
- Lift up to 15 pounds; be able to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
- Observe all company procedures and safety rules.
- Maintain accurate time records and sent to payroll when required.
- Neat, professional appearance.
- Proficiency utilizing Microsoft Office (Word, Excel, PowerPoint) software.
- Service Industry experience and accounts receivable collection experience.
- Experience with a CRM Database.
- Proficiency with ComputerEase accounting Software.
Waco, TX
3255
6321 Sanger Ave
Waco, TX 76710
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