14348017
Located in Waco, TX
Pay: $18-20/hour
Job Full Description
Customer Care Representative-$18-20/hour
FUNCTION: This position is responsible for answering and directing telephone calls from insureds, third-parties and other callers needing assistance, and providing prompt, efficient and expedient service. In this position you can expect to receive up to 70 calls per day.
MAJOR RESPONSIBILITIES AND AUTHORITY
- Complete electronic loss notices when callers need to report a claim.
- Advise callers of the name and contact information for the Claims Representative.
- Transfer callers to assigned Claims Representative.
- Other duties as assigned.
MINIMUM POSITION QUALIFICATIONS
- High school diploma or equivalent.
- Customer service or call center experience is required.
- Proficient in use of Microsoft Office software required for this job.
- Any experience handling high volume of calls is preferred.
- Strong problem solving abilities.
- Ability and willingness to learn and extend skills.
- Strong oral and written communication skills.
Waco, TX
3255
6321 Sanger Ave
Waco, TX 76710
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