14355719
Located in Wichita Falls, TX
Pay: BOE
Job Full Description
IT Support Specialist
Job Summary:
We are seeking a skilled and motivated IT Support Specialist to join our team. The IT Support Specialist will be responsible for maintaining, troubleshooting, and supporting all company hardware and software systems. This role involves working directly with employees to resolve technical issues, ensuring the smooth operation of the company's technology infrastructure.
Responsibilities:
- Provide technical support to employees for hardware, software, and network issues.
- Install, configure, and maintain computer systems, software, and peripherals.
- Troubleshoot and resolve issues related to operating systems, applications, and networking.
- Ensure proper setup of hardware and software for new employees and company equipment.
- Monitor and maintain network performance, ensuring security and functionality.
- Assist with the management of company servers, email systems, and other infrastructure.
- Perform regular backups and ensure the security of company data.
- Respond to service desk requests, prioritize tasks, and track issues through resolution.
- Collaborate with the team to plan, deploy, and update software and hardware across the company.
- Stay up-to-date with emerging technologies and trends in IT, and suggest improvements or updates to current systems.
- Provide training and support for employees to ensure they can effectively use technology tools and systems.
Qualifications:
- Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
- 2+ years of experience in IT support, system administration, or a related role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, etc.).
- Experience with network troubleshooting and configuration (e.g., routers, switches, firewalls).
- Familiarity with cloud computing platforms, such as Microsoft 365, Google Workspace, or AWS.
- Basic understanding of cybersecurity principles and best practices.
- Strong problem-solving and analytical skills.
- Excellent communication skills and the ability to explain technical issues in a clear and concise manner.
- Ability to work independently and as part of a team.
- Strong attention to detail and a customer service-oriented approach.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Preferred Qualifications:
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Certified Information Systems Security Professional (CISSP).
- Experience with database management or administration.
- Knowledge of virtualized environments and enterprise-level networking.
How to Apply:
Interested candidates should apply at expresspros.com
Wichita Falls, TX
1794
3612 kemp Boulevard
Wichita Falls, TX 76308
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