Located in Lynchburg VA, VA
Pay: 45k-50k
Job Full Description
IT Support Technician
Express Employment Professionals in Lynchburg is hiring an IT Support Technician for a valued client. This role requires a skilled individual with technical expertise in troubleshooting hardware and software issues within a Microsoft Windows environment. The ideal candidate is organized, efficient, and capable of effectively communicating technical concepts to non-technical users.
Skills and Experience Requirements
- Proficiency in hardware and software troubleshooting in a Microsoft Windows environment.
- Working knowledge of Microsoft Office and related applications.
- Basic knowledge of installing and configuring devices such as printers, barcode scanners, and other peripherals.
- Strong communication skills to explain technical concepts to non-technical users professionally and courteously.
- Ability to prioritize tasks and manage workload efficiently to support production operations.
Job Responsibilities
- Serve as the primary contact for all inbound IT requests, managing ticketing triage and escalating issues as needed.
- Communicate with users to assign appropriate due dates and priority levels for IT tickets.
- Create, update, and maintain documentation related to software, processes, and custom enhancements.
- Develop working knowledge of software functions across departments and provide procedural training for new employees.
- Manage inventory and ordering of printer consumables and other necessary supplies.
- Set up and maintain PCs, handheld computing devices, laptops, and docking stations, ensuring accurate asset tracking.
- Conduct periodic audits to ensure proper equipment usage and accountability.
- Visit local facilities as needed to support IT operations.
Pay & Schedule
- Salary: $45,000 - $50,000 per year
- Schedule: Full-time position
Apply today to join a dynamic IT team and play a critical role in maintaining and improving technology operations! Stop by our office in person with your resume between 10am-3pm.
Lynchburg, VA
3300
101 Hexham Drive
Suite A
Lynchburg, VA 24502
Apply Now Email Us