14360262
Located in Kirkland, WA
Pay: $32-$36/hour
Job Full Description
Company Overview: Join our dynamic team at a leading provider of high-quality housing solutions in Kirkland, Washington. We specialize in offering fully furnished apartments and exceptional living experiences for corporate clients, relocation services, and extended stays. As an Operations Manager, you will play a pivotal role in ensuring seamless operations and superior service delivery across our properties.
Position Summary: As the Operations expert, you will oversee the day-to-day operations of our properties and clients. You will be responsible for maintaining high standards of customer service, managing property maintenance and upkeep, ensuring efficient administrative processes, and fostering a positive team environment.
Key Responsibilities:
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Property Management:
- Supervise property maintenance, ensuring all units meet our quality standards.
- Coordinate repairs, renovations, and maintenance schedules with vendors and contractors.
- Conduct regular property inspections to identify and address issues proactively.
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Customer Service:
- Oversee the customer service experience, ensuring prompt responses to inquiries and concerns.
- Resolve tenant issues and complaints promptly and effectively.
- Maintain tenant satisfaction through proactive communication and support.
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Administrative Oversight:
- Manage property budgets, expenses, and financial records.
- Coordinate leasing activities, including tenant screenings, lease signings, and renewals.
- Ensure compliance with local housing regulations and company policies.
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Team Leadership:
- Supervise and motivate a team of property management and administrative staff.
- Conduct regular staff meetings, performance evaluations, and training sessions.
- Foster a collaborative and supportive work environment to maximize productivity and morale.
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Vendor and Community Relations:
- Cultivate and maintain relationships with vendors, contractors, and service providers.
- Represent Plus Housing in local community events and networking opportunities.
- Negotiate contracts and manage vendor performance to ensure quality service delivery.
Desired Qualities:
- Strong communicator
- Extremely organized
- someone who can adapt and thrive in high stress environment
- Assertive, go-getter personality
- Good with following processes while seeking opportunities for improvement
- Resourceful- someone who can fill in the gaps
Qualifications:
- Bachelor’s degree in Business Administration, Hospitality Management, Real Estate, or related field (preferred).
- Proven experience in property management or hospitality management, with at least 3 years in a supervisory role.
- Strong knowledge of property maintenance, leasing regulations, and customer service best practices.
- Excellent organizational and leadership skills, with the ability to manage multiple priorities effectively.
- Proficiency in property management software and MS Office Suite.
- Exceptional communication and interpersonal skills.
Benefits:
- Competitive salary commensurate with experience.
- Health, dental, and vision insurance coverage.
- Retirement savings plan options.
- Paid time off and holidays.
- Professional development opportunities.
Location: Kirkland, Washington
Bellevue, WA
2553
4020 Lake Washington Blve NE
Suite 302
Kirkland, WA 98033
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