OSR10
Located in Everett, WA
Pay: $21-$24 per hour
Job Full Description
Express Employment Professionals of Everett hiring a dedicated Customer Service Representative for a company in Everett, WA. The successful candidate will be responsible for responding to both internal and external customer requests for assistance or information via telephone and email. The CSR will provide exceptional customer service, resolving customer issues effectively while working in a fast-paced, high-volume environment. This position operates on a day shift schedule of Monday-Friday 8:00 a.m.- 5:00 p.m. Starting pay is $21-$24 per hour DOE.
Essential Duties & Responsibilities:
- Take incoming calls and make outbound calls to and from customers to address and resolve requests and concerns such as warranty questions, return good authorizations, call tags, etc.
- Create and maintain various internal company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others.
- Examine records and related documents and correspondence to address questions or concerns effectively. Follow up with customers to ensure satisfaction and resolution.
- Communicate with other departments such as Shipping/Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints.
- Exercise discretion and judgment and draw on a detailed understanding of the company’s policies and practices in resolving customer issues.
- Perform daily reconciliation through various portals confirming receipt, invoice, estimated shipping times, tracking, and related necessary data.
- Respond to work requests from department staff in a timely and accurate manner.
Requirements:
Preferred Education and Experience:
- High school diploma or equivalent required. Some college coursework is preferred.
- 1+ year experience in a customer service role for a medium or large size corporation.
- Proficiency using Microsoft Office products including Excel, Outlook, and Word.
- Experience with Great Plains is a plus.
- Experience with an ERP system.
- Experience with a CRM.
Knowledge and Personal Attributes:
- Strong organizational and communication skills, with a team-oriented philosophy, and problem-solving skills.
- Extraordinary telephone etiquette and the ability to communicate effectively with internal and external customers.
- Strong attention to detail as well as accurate data entry skills.
- Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines.
- Ability to understand issues and make systematic and rational judgments based on relevant information.
- Comfortable using the following tools continually: computer, 10 key, telephone, copier, and fax.
- The ability to multitask is a must.
We offer several ways to apply:
- Visit us online at www.expresspros.com/apply
- Call us at 425-339-8400 to schedule an interview
- Email your resume to Jobs.EverettWA@expresspros.com and put the job title in the subject line
- Don’t forget to download the ExpressJobs app to stay up to date on our latest offerings!
Benefits of working with Express include medical benefits, holiday pay, optional 401(k), training, and more!
Join Express Employment Professionals and Find Your Perfect Job!
At Express, we connect job seekers with opportunities that match their skills and experience. As a leading staffing company in North America, particularly in Washington State and Everett, we are dedicated to helping you advance your career. Whether you’re seeking a full-time position, part-time work, or a flexible schedule, we offer a wide range of job opportunities, including:
- Administrative
- Light Industrial
- Skilled Trades
- Professional
We are proud to be an equal opportunity employer, matching top talent with businesses throughout Snohomish County for over 20 years. Plus, job seekers NEVER pay a fee!
Everett, WA
3221
906 Southeast Everett Mall Way
Suite 140
Everett, WA 98208
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