14340683
Located in Longview, WA
Pay: $24.00 an hour
Job Full Description
Express Employment is hiring for a Service Coordinator with an IT company. Qualified candidate will have some experience in the IT field and understanding of the technical language used as well as customer service experience in an office.
Compensation: $24.00 an hour
Work Schedule: 8am-5pm Monday-Friday
POSITION PURPOSE Assign service tickets to technical resources to ensure accurate, complete, and timely closure of service tickets. Maintain the Service Departments'' daily schedules for all technicians and engineers to ensure maximum use of technical resources. Schedule Internal and External meetings with Clients and Employees.
Accountabilities/Tasks Schedule and coordinate all Service Department work.
• Act as the point of contact to the customer for all types of IT service requests.
• Take incoming customer calls.
• Create service tickets in the PSA (Professional Services Automation) software.
• Evaluate service needs and assign appropriate technical resources to ensure maximum use of billable resources.
• Maintain the Dispatch Schedule in the PSA.
• Coordinate and schedule service tickets for technical resources.
• Forecast workload requirements and inform Service Manager of needs.
• Keep clients informed of delays, and other scheduling and status information.
• Schedule follow up calls for service tickets as needed.
• Follow up with service personnel to ensure timely completion of service tickets and time entries on a regular basis.
Maintain PSA information
• Update service tickets as conditions change.
• Update client contacts to ensure accurate information.
• Update client site configuration information as changes occur. Contribute to efficient and effective business operations.
Assist IT Service Manager as needed
• Participate in staff meetings, and daily huddle meetings while taking minutes.
• Provide input to business operations and planning.
• Support business operations as requested and as needed.
• Participate in safety and quality control meetings.
• Sales scheduling review for future service and project work. Knowledge/Skill/Experience
Requirements
• Basic computer and operating system knowledge.
• Ability to work on multiple priorities and/or projects simultaneously.
• Strong computer skills and the ability to effectively communicate through email.
• Basic problem-solving abilities and the ability to meet reasonable deadlines.
• Strong written and verbal communication skills
• 2 year Experience in the IT field
• Detail-oriented.
Human Relations Requirements
• Advanced ability to interact with customers on a professional and friendly level.
• Thick skin while dealing with Clients.
• Advanced organizational ability.
• Ability to multitask.
• Ability to interact with other employees and management personnel on a professional and friendly level.
• Exhibit a willingness to take personal responsibility for ensuring customer satisfaction.
• Exhibit a willingness to ask for, and provide assistance to other personnel.
• Exhibit high degree of professional and personal integrity regarding customer and store equipment and assets.
• Exhibit high degree of personal grooming and appearance.
Freedom to Act
• Gather necessary client information for service requests.
• Assign and schedule technical resources.
• Create, schedule and update service tickets for clients.
Associate Benefits
While working for Express, our associates can also become eligible for a variety of benefits:
- Referral bonuses - $100 per employee referred after 80 hours worked.
- Medical plan
- Dental plan
- Vision/eyewear plan
- Prescription drug reimbursement
- Short-term disability
- Direct deposit
- Sick Pay
- Perks at Work – Save money with offers and discounts on everything from large or everyday purchases with popular merchants.
- 401(k) retirement savings plan
- Life insurance
At Express, we will assess your skills; offer you interview and resume writing tips, and work with you to find a job that fits your needs and abilities. You will never pay a fee at Express and you will have the opportunity to earn benefits. We have more than 200 jobs available every month and we want to talk to you! To find out more, contact us today!
TO APPLY
- Stop by our office at 1208 Washington Way Suite 130, Longview, WA 98632 (Monday-Friday 8am-5pm)
- Call Express Employment Professionals at 360-414-1200 to speak with a hiring manager
- Text "Jobs" to 360-414-1200
- Complete the application on our website expresspros.com/longviewwa
- Submit your resume via email to longviewwa@expresspros.com
"All employment offers are contingent on the successful completion of a pre-employment drug screening for safety sensitive positions and criminal background check in compliance with all applicable federal and state laws."
#LV1956
Longview, WA
1956
1208 Washington Way
Suite 130
Longview, WA 98632
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