14342299
Located in Lynnwood, WA
Pay: $21-$24 per hour, DOE
Job Full Description
Position: Group Reservation Associate
Type: Full-Time, Evaluation to Hire
Location: Lynnwood
Pay: $21-$24 per hour, DOE
Schedules: IN OFFICE Monday-Friday, 9AM-5:30PM
Job Details: The Group Reservations Associate will play an essential role in helping our customers plan and book memorable vacations, offering a range of travel products and services. You will engage with guests over the phone, using your strong customer service skills to build rapport, recommend and book travel packages, and review a variety of travel options. Providing high-quality service on every call, you will support customers with any challenges they may face with their reservations, offer post-booking sales assistance, and collaborate across departments to ensure seamless first-call resolution.
Responsibilities:
- Deliver quality guest service on all calls and emails by utilizing your superior critical thinking and problem-solving background; ensuring all questions and concerns are resolved in a seamless first call resolution.
- Apply professional sales support in the promotion and sale of travel packages for direct guests; demonstrating sales effectiveness by securing deposits on reservations, upsells, and optional travel package add-ons.
- Initiate responses to time-sensitive requests and ensure responsible parties respond within established deadlines.
- Collaborate cross-functionally with internal Operations, Air, and Finalization Teams to create, review, ensure “smooth sailing” for our guests. You will also work directly with our preferred cruise suppliers to resolve all guest concerns in a courteous and timely manner.
- Provide post-booking sales and support by ensuring all guests thoroughly understand our services, standard operating procedures, and terms and conditions for their reservation(s).
- Assist with invoicing and processing outstanding payments to ensure all clients are paid-in-full for their upcoming tour(s).
Qualifications/Requirements:
- Would have previous work experience in reservation management, guest service, sales, or operations support in the travel sector, OR would have superior customer service experience in another industry.
- Demonstrates strong commitment to customer experience, and a passion for innovation and simplicity.
- Is skilled at Microsoft Office Suite, Excel, Outlook, Teams, and Word. If you have Customer Relationship Management (CRM) or Smartsheet experience, even better!
- Possesses the ability to remain organized and respond quickly to a change of plans, bursts of inspiration, or tight deadlines.
- Is decisive, detail-oriented, creative, and collaborative.
- Has work history reflecting ability to apply critical thinking and problem-solving skills, with excellent judgment and initiative.
- Will thrive on a close-knit team, in a call center environment.
- Should reside within commuting distance to Lynnwood, as this will be a 100% in-office role.
Benefits Available to Eligible Express Associates:
- Medical Plan
- Dental Plan
- Holiday Pay (6 Days Observed)
- 401 (k) Retirement Savings Plan
- Vision/Eyewear Plan
- Life Insurance
- Prescription Drug Reimbursement
- Short-Term Disability
- Referral Bonuses
Express Office: Lynnwood
19009 33rd Ave W Ste 204
Lynnwood, WA 98036
425-775-4903
#ExpressProsLynnwoodWA
Lynnwood, WA
2592
19009 33rd Avenue West
Suite 204
Lynnwood, WA 98036
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