14342332
Located in Lynnwood, WA
Pay: $26 per hour
Job Full Description
Position: Group Finalization Coordinator
Type: Full-Time, Evaluation to Hire
Location: Lynnwood
Pay: $26 per hour
Schedules: IN OFFICE Monday-Friday, 9AM-5:30PM
Job Details: We are looking for a collaborative, multi-talented professional to collectively support a group travel business. If you have superior organization and task management skills, take pride in your contribution towards an exceptional guest experience, and enjoy going above and beyond, we want to hear from you!
Responsibilities:
- Coordinate all finalization efforts to ensure a seamless guest experience including auditing and organizing client information into spreadsheets.
- Maintain existing preferred partnerships with suppliers while implementing negotiation strategy to achieve departmental goals.
- Facilitate and maintain preferred supplier relationships and contracts, including assisting with confirming add dates and/or custom challenges.
- Prospect for new suppliers to meet the needs of a growing business.
- Procure all hotel, tour, and onsite inventory to support business goals.
- Deliver quality guest service on all calls and emails, ensure suppliers understand and are prepared to serve guests, partnering with management to resolve the problem in a courteous/timely manner.
- Prepare, edit, and distribute communications to clients, travel providers, and internal staff.
- Initiate responses to time-sensitive requests or ensures responsible parties respond within established deadlines.
- Support special projects as directed.
Qualifications/Requirements:
- Would have previous experience working in group operations, tour finalization, contract negotiation, operations support in the travel field, or project coordination in other industry.
- Demonstrates strong commitment to customer experience, and a passion for innovation and simplicity.
- Is skilled at Microsoft Office Suite, Excel, Outlook, Teams, and Word. If you have Customer Relationship Management (CRM) or Smartsheet experience, even better!
- Possesses the ability to remain organized and respond quickly to a change of plans, bursts of inspiration, or tight deadlines.
- Is decisive, detail-oriented, creative, and collaborative.
- Has work history reflecting ability to apply critical thinking and problem-solving skills, with excellent judgment and initiative.
- Will thrive on a close-knit team, in a call center environment.
- Has an interest in travel and passion for discovering new experiences for guests.
Benefits Available to Eligible Express Associates:
- Medical Plan
- Dental Plan
- Holiday Pay (6 Days Observed)
- 401 (k) Retirement Savings Plan
- Vision/Eyewear Plan
- Life Insurance
- Prescription Drug Reimbursement
- Short-Term Disability
- Referral Bonuses
Express Office: Lynnwood
19009 33rd Ave W Ste 204
Lynnwood, WA 98036
425-775-4903
#ExpressProsLynnwoodWA
Lynnwood, WA
2592
19009 33rd Avenue West
Suite 204
Lynnwood, WA 98036
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