14317930
Located in Vancouver, WA
Pay: $21.50/hr
Job Full Description
A Vancouver, WA - based marine electronics company is seeking an experienced customer service rep to join their team! This is a great temp-to-hire opportunity with highly reputable company in Clark County.
Pay: $21.50/hr
Schedule: Monday - Friday, 8am - 5pm
Job Description:
Essential Functions/Major Responsibilities:
- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
- Research and prepare quotes for dealers and government agencies.
- Respond to questions posed on the Furunousa.com web site or route to appropriate personnel for response. This includes monitoring the incidents to ensure timely response to these questions.
- Solicit sales or make recommendations to dealers for new or existing products.
- Perform customer service and purchasing functions for Timezero and Mapmedia products.
- Due to nature of job duties, position requires employee at their work station, ready to answer phone calls by 8am.
Secondary Functions:
- Research & enter credits/re-bills in computer.
- Process freight refunds and claims for delayed shipments or damaged items received by dealer or end user.
- Maintain library of past desk top dealer books in customer service.
- Maintain file room library of old model service/operation manuals.
- Notify appropriate personnel of text changes/part # changes, low stock or other essential information in FUSA desktop book/web site, etc.
- Review and process sales order replan.
- Administer consignment program.
Skills Required:
- Customer service software knowledge (ASW & BC). Proficient with computers and other standard office technology. MS Outlook, Excel, Word.
- Product knowledge (highly desired)
- Analytical skills
- Communication – expresses ideas effectively. Organizes & delivers information appropriately. Actively listens. Written communication must be able to use clear, concise, appropriate language. Must be able to structure ideas clearly.
- Collaborative working – establish strong partnerships with fellow employees. Able to promote inter departmental working & relationships. Work to build strong channels of communication with other departments.
- Flexibility – The ability to adapt to whatever changes that happen without losing focus on goals & objectives.
- Sets & maintains high performance standards. Pays close attention to detail, accuracy and completeness.
Associate Benefits
While working for Express, our associates can also become eligible for a variety of benefits*:
- Referral bonuses - $25 per employee referred after 80 hours worked.
- Medical plan
- Dental plan
- Vision/eyewear plan
- Prescription drug reimbursement
- Short-term disability
- Direct deposit
- Sick Pay
- 401(k) retirement savings plan
- Life insurance
*For more information about our benefits, visit https://www.expresspros.com/Job-Seekers/Employee-Benefits/Default.aspx
Apply online or at our office:
Express Employment Professionals can help you find the job that is a good fit for your needs and abilities! You’ll never pay a fee for our services and support. Take the first step toward your success. Apply with Express today!
Check out our job board for all of our current job openings!
https://www.expresspros.com/VancouverWA/Job-Openings.aspx
Vancouver, WA
1935
2612 Northeast 114th Avenue
Vancouver, WA 98684
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